Book a Ride

Privacy Policy – UTURN Go

  • Effective Date: February 2026 UTURN Go operates in Sweden and complies with GDPR and applicable Swedish data protection laws.

Introduction

  • UTURN Go ("Company", "we", "our", "us") operates a ride-sharing and mobility platform in Sweden.
  • This Privacy Policy explains how we collect, use, process, store, and protect personal data in accordance with:
  • General Data Protection Regulation (EU) 2016/679 (GDPR)
  • Swedish Data Protection Act (Dataskyddslagen 2018:218)
  • Applicable Swedish accounting and transport regulations
  • By using the UTURN Go mobile application or website, you agree to the processing of personal data as described below.

Information We Collect

  • We collect the following types of data:
  • Full name
  • Email address
  • Phone number
  • Location data (GPS for ride matching)
  • Device information
  • IP address
  • Driver information (license, vehicle data)
  • Payment-related identifiers (via secure third-party providers)

Location Data

  • Real-time GPS location
  • Trip route history
  • Pickup and drop-off locations
  • Location data is processed strictly for ride matching, safety, and service functionality.

Device & Technical Data

  • Device type
  • Operating system
  • IP address
  • App version
  • Device identifiers

Driver Data

  • Driver license information
  • Vehicle registration details
  • Insurance documentation
  • Background verification data

Payment Information

  • UTURN Go does not store full payment card details.
  • Payments are processed via secure third-party providers compliant with PCI-DSS standards.

Legal Basis for Processing (Article 6 GDPR)

  • Personal data is processed based on:
  • Contractual necessity (to provide ride services)
  • Legal obligation (tax and accounting compliance)
  • Legitimate interest (fraud prevention, platform security)
  • User consent (marketing communications, if applicable)

How We Use the Purpose of Data Processing

  • Personal data is used for:
  • Account creation and management
  • Matching riders and drivers
  • Processing payments
  • Customer support
  • Service improvement and analytics
  • Fraud detection and prevention
  • Compliance with Swedish law

Data Retention Policy

  • We retain personal data only as long as necessary for legitimate business or legal purposes.
  • Account data: Until user deletes account
  • Trip records: Up to 7 years (Swedish accounting law)
  • Financial records: 7 years (Bokföringslagen)
  • Support communication: 12–24 months
  • Location logs: Limited and proportional retention
  • After expiration of retention periods, data is securely deleted or anonymized.

Account Deletion & Data Erasure

  • Users may delete their account inside the app:
  • Option 1 – In-App Deletion
  • Profile → Settings → Delete Account
  • Users may request deletion of their account:
  • Option 2 – Manual Request
  • Phone number
  • Or request deletion:
  • Registered email
  • Full name
  • Option 2 – Manual Request
  • Send request to: websoftconnect@gmail.com Include:
  • All personal data will be permanently deleted within 30 days, except information required by Swedish law.
  • Upon verification, personal data will be permanently deleted within 30 days, except data required under Swedish law.

User Rights (Chapter III GDPR)

  • Users have the right to:
  • Access their personal data
  • Rectify inaccurate data
  • Request deletion (Right to be forgotten)
  • Restrict processing
  • Data portability
  • Withdraw consent
  • Lodge complaint with Swedish Authority for Privacy Protection (IMY)

Data Security Measures

  • UTURN Go implements appropriate technical and organizational safeguards including:
  • Encrypted data transmission (SSL/TLS)
  • Secure server infrastructure
  • Access control restrictions
  • Periodic security monitoring
  • access control measures to protect user data.
  • No method of transmission over the internet is 100% secure; however, we apply industry-standard protections.

Data Sharing

  • Personal data may be shared with:
  • Payment processors
  • Cloud hosting providers
  • Legal authorities when required by law
  • We do not sell personal data.

International Data Transfers

  • If personal data is transferred outside the EU/EEA, appropriate safeguards under GDPR Chapter V are applied.

Children’s Privacy

  • UTURN Go services are not intended for individuals under 18 years of age.

Changes to This Policy

  • We may update this Privacy Policy periodically.
  • Updated versions will be published on our website with revised effective date.

Contact Information

UTURN Go Stockholm, Sweden
Email: support@uturngo.com
UTURN Go acts as the Data Controller for personal data processed through the platform.